Q: Do I stay in my vehicle during the wash process?
A: Yes, you must remain in your vehicle during the wash process. Please see signage at our car wash locations for additional instructions.
Q: How long does it take to go through the car wash?
A: The normal wash process takes about 5 minutes. This time can vary due to volume on busy days. We want to make sure that all vehicles leave our facility clean.
Q: Are you open during bad weather?
A: We are closed if it is freezing, if heavy rain or snow is falling, or if the streets are wet.
Q: What if I am not satisfied with my wash?
A: All American Car Wash takes pride in making sure we provide an excellent product. However, if we fail to get your vehicle clean, we will be more than happy to rewash it at no charge. You will receive the same wash package that you originally purchased. If you are unable to get your vehicle rewashed due to time constraints or other unique circumstances, the Manager on Duty will make arrangements to accommodate you.
Q: Do you wash dual wheeled vehicles?
A: No, we are not able to wash dual-wheel vehicles through our tunnel.
Q: Do you vacuum the inside?
A: While we do not vacuum the inside of the vehicle, we do offer complimentary self-service vacuums with more than a dozen stalls for your convenience.
Q: How do I know I am receiving the car wash I paid for?
A: Our car wash uses a modern computer system to ensure that each vehicle receives the car wash that was purchased. You will also see the WASH confirmation sign light up with your wash package when you are at the beginning of the tunnel.
Q: Do you offer an “unlimited” membership?
A: We do offer an “all-you-can wash” special as part of our Unlimited Wash Club. All our wash packages are available with convenient automatic renewal and payment plans as well as prepaid 3-month, 6-month and 12-month plans.
Q: How do I updated my payment information for my Unlimited Wash Club membership?
A: Please stop by the car wash location where you purchased your membership and let our Sales Advisor know you need to update your account and they will be able to make the needed changes for you!
Q: If I move or need to cancel my Unlimited Wash Club, what do I need to do?
A: Please complete the cancellation form on our Unlimited Wash Club page. No refunds or credit will be given for partial periods.
Q: What is the sticker I always see on vehicles around town?
A: The sticker you are seeing is part of our All American Car Wash VIP Club. This is a FREE loyalty program that allows our customers to receive complimentary items with every wash. We offer a choice of an air freshener, paper detailing towel, Armor All pad or a glass cleaning wipe. We also hand out other items, such as restaurant coupons, on special occasions.
Q: Why do I have to clean out the bed of my truck prior to getting a car wash?
A: Items and debris left in the bed of a truck could potentially get caught in the brushes or curtains or get blown out of the bed, potentially damaging your vehicle or those behind you. To be safe, we ask that you clear any items or debris from the bed of your truck. To learn more, please read our Car Wash Policies.
Q: What is your policy concerning muddy vehicles?
A: Allowing muddy vehicles to proceed through any car wash tunnel is dangerous and can result in damage to vehicle paint. We ask that “caked on” or heavy mud be removed from your vehicle prior to visiting our express wash location. We can not spend the extra time needed to remove heavy mud, as it forces our other customers to wait longer than necessary. To learn more, please read our Car Wash Policies.
Q: How tall of a vehicle can you wash?
A: The clearance of our tunnel is 82 inches.
Q: All American Car Wash looks like a great place to work! What do I need to do to apply?
A: Please visit any of our locations in person, speak with our Manager on Duty and ask for an employment application.
A: Yes, you must remain in your vehicle during the wash process. Please see signage at our car wash locations for additional instructions.
Q: How long does it take to go through the car wash?
A: The normal wash process takes about 5 minutes. This time can vary due to volume on busy days. We want to make sure that all vehicles leave our facility clean.
Q: Are you open during bad weather?
A: We are closed if it is freezing, if heavy rain or snow is falling, or if the streets are wet.
Q: What if I am not satisfied with my wash?
A: All American Car Wash takes pride in making sure we provide an excellent product. However, if we fail to get your vehicle clean, we will be more than happy to rewash it at no charge. You will receive the same wash package that you originally purchased. If you are unable to get your vehicle rewashed due to time constraints or other unique circumstances, the Manager on Duty will make arrangements to accommodate you.
Q: Do you wash dual wheeled vehicles?
A: No, we are not able to wash dual-wheel vehicles through our tunnel.
Q: Do you vacuum the inside?
A: While we do not vacuum the inside of the vehicle, we do offer complimentary self-service vacuums with more than a dozen stalls for your convenience.
Q: How do I know I am receiving the car wash I paid for?
A: Our car wash uses a modern computer system to ensure that each vehicle receives the car wash that was purchased. You will also see the WASH confirmation sign light up with your wash package when you are at the beginning of the tunnel.
Q: Do you offer an “unlimited” membership?
A: We do offer an “all-you-can wash” special as part of our Unlimited Wash Club. All our wash packages are available with convenient automatic renewal and payment plans as well as prepaid 3-month, 6-month and 12-month plans.
Q: How do I updated my payment information for my Unlimited Wash Club membership?
A: Please stop by the car wash location where you purchased your membership and let our Sales Advisor know you need to update your account and they will be able to make the needed changes for you!
Q: If I move or need to cancel my Unlimited Wash Club, what do I need to do?
A: Please complete the cancellation form on our Unlimited Wash Club page. No refunds or credit will be given for partial periods.
Q: What is the sticker I always see on vehicles around town?
A: The sticker you are seeing is part of our All American Car Wash VIP Club. This is a FREE loyalty program that allows our customers to receive complimentary items with every wash. We offer a choice of an air freshener, paper detailing towel, Armor All pad or a glass cleaning wipe. We also hand out other items, such as restaurant coupons, on special occasions.
Q: Why do I have to clean out the bed of my truck prior to getting a car wash?
A: Items and debris left in the bed of a truck could potentially get caught in the brushes or curtains or get blown out of the bed, potentially damaging your vehicle or those behind you. To be safe, we ask that you clear any items or debris from the bed of your truck. To learn more, please read our Car Wash Policies.
Q: What is your policy concerning muddy vehicles?
A: Allowing muddy vehicles to proceed through any car wash tunnel is dangerous and can result in damage to vehicle paint. We ask that “caked on” or heavy mud be removed from your vehicle prior to visiting our express wash location. We can not spend the extra time needed to remove heavy mud, as it forces our other customers to wait longer than necessary. To learn more, please read our Car Wash Policies.
Q: How tall of a vehicle can you wash?
A: The clearance of our tunnel is 82 inches.
Q: All American Car Wash looks like a great place to work! What do I need to do to apply?
A: Please visit any of our locations in person, speak with our Manager on Duty and ask for an employment application.
